Shipping Policy

Thank you for shopping with Veloria Haven. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing Time

All orders are processed within 1–3 business days after the order is placed. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed slightly. If there will be a significant delay in shipping your order, we will contact you via email.

Shipping Time

Estimated delivery times are as follows:

United States: 5–12 business days

Delivery times may vary depending on your location, shipping carrier, and external factors such as weather or holidays.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your delivery status.

Shipping Rates

Shipping costs are calculated at checkout. Occasionally, we may offer free shipping promotions for selected products or during special campaigns.

Incorrect Shipping Address

Please ensure that your shipping address is correct before placing your order. Veloria Haven is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages

Veloria Haven is not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. If your package is lost during transit, please contact us and we will assist you in resolving the issue with the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you.

Contact Information

If you have any questions about your order or shipping policy, please contact us at:

Email: support@veloriahaven.com