Refund & Return Policy

We want you to be satisfied with your purchase.

Returns

You have 7 days after receiving your item to request a return.

To be eligible for a return:

  • Item must be unused

  • Item must be in original packaging

  • Proof of purchase is required

Non-Returnable Items

Some items cannot be returned including:

  • Used products

  • Damaged items due to misuse

  • Clearance or discounted products

Refunds

Once we receive and inspect your return:

  • We will notify you if the refund is approved

  • Approved refunds will be processed within 5–7 business days

Refunds will be issued to your original payment method.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us immediately so we can resolve the issue.

Contact

support@veloriahaven.com